FAQ
A: We accept PayPal. When selecting PayPal as payment option at checkout, you will be directed to the PayPal site to ‘Log in’ and review the amount shown before clicking ‘Pay Now’. Once this transaction is complete, you will then return to Ponuna.
A: We ship worldwide!
A: We have been forced to remove certain countries from the shipping list since they have in each and every case presented problems for the customer.
Please contact our customer support team for further information.
A: We ship worldwide but full tracking is only provided for these countries: Canada ,Great Britain ,Germany, France, Japan, Italy, Spain, Australia, New Zealand, Brazil, Hong Kong, Singapore, Austria, Belgium, Denmark, Finland, Netherlands, Norway, Poland,Sweden, Switzerland, Greece, Ireland, Israel, Portugal, Croatia, Estonia, Gibraltar, Hungary, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Any countries that are not listed above, tracking stops once the package is handed over to the international carrier. For these countries we do not receive additional tracking updates, therefore we are not liable once they have been given to the international carrier.
A: Cuba, Falkland Islands, Iran, North Korea, Somalia, Sudan, and Republic of the Union of Myanmar.
IMPORTANT: Kanji, Foreign Characters, Accents, and other special characters cannot be used for shipping addresses.
A: On average, merchandise is produced and shipped from our facility 2-3 business days after purchase. Standard shipping/transit times apply (1-8 days for domestic and 1-4 weeks for international).
A: Our production facility is automated for processing orders as fast as possible so your customer gets the order ASAP. Unfortunately, because of our automated process, any requests to change an order must be submitted before the item has entered production.
Once an order has entered production, it is going to be decorated and we are no longer able to edit the order. Please utilize the size charts and have a detailed explanation available to your customers.